If a defect appears in the purchased goods, please stop using the defective product and contact us as soon as possible. OK ZONE will help find a suitable solution to the problem in accordance with the law.

Right to File a Claim

The consumer has the right to file a claim regarding a product defect within two years from the date of purchase. The seller must be notified of the defect as soon as possible, but no later than two months from the discovery of the defect.

How to File a Claim?

To file a claim, please write to support@okzone.ee. If possible, include the order number, proof of purchase, a description of the defect, and photos or other information that helps assess the problem.

Please also describe the solution you desire – for example, repair or replacement of the product.

Defective Product

It is not recommended to continue using a defective product, as this may worsen the defect or damage.

In the case of defective goods, the consumer first has the right to demand free repair or replacement of the goods. Generally, the most reasonable and justified solution is chosen to remedy the defect.

When Can You Demand a Refund?

If the goods cannot be repaired or replaced, if repair or replacement fails, if the defect is not remedied within a reasonable time, or if the consumer is caused unreasonable inconvenience, the consumer may have the right to demand a price reduction or withdraw from the contract.

Costs of Remedying the Defect

The seller bears the statutory costs associated with remedying the defect of the goods, including postage, transport, labor, and material costs.

Warranty

A warranty, or commercial warranty, is an additional voluntary obligation of the seller or manufacturer, which provides the consumer with more favorable conditions than those arising from law.

Providing a warranty does not reduce or replace the consumer's statutory two-year right to file a claim.

Response Deadline

OK ZONE will respond to written claims within 15 days and inform you how the inquiry can be resolved.

If an Agreement is Not Reached

If we do not reach an agreement in resolving the claim or the consumer is not satisfied with the proposed solution, the consumer has the right to turn to the Consumer Disputes Committee.

Contact

For questions related to claims and warranty, please write to us at support@okzone.ee.